Complaint Process (Filing a complaint against the college for not following policy and procedures)

Students should review the Student Rights and Responsibilities policy at www.linnbenton.edu/student-rights for guidance on community standards. Students may also review all LBCC Board Policies and Administrative Rules at http://linnbenton.edu/board-policies-and-administrative-rules to help understanding LBCC rules and expectations.

If a student believes that someone has violated a right or an LBCC policy or rule, the student should first seek to resolve the situation through mutual conversation in a safe location and manner. If resolution cannot be safely attempted or is unsuccessful, a student should report violations of policies, rules, rights and responsibilities through the LBCC Complaint process. All complaints will be appropriately investigated and addressed.

To file a complaint: http://linnbenton-advocate.symplicity.com/public_report When you use this link, you will be asked to identify if you are filing a complaint against a student, an individual employee or against LBCC/the College itself for violating a rule or right.

Once you have exhausted all of the college's steps in their grievance process, please contact Higher Education Coordinating Commission, at 503-947-2430 to discuss other options.  For more information, see HECC

If the complaint is regarding alleged illegal discrimination, a grievant may, after exhausting grievance procedures at the Community College level, or 90 days if no final decision has been made by the Community College, appeal in writing to the Director of the Higher Education Coordinating Commission office of Community Colleges and Workforce Development. See above HECC link for more information. See also OAR 589-010-0100

Linn-Benton Community College is regionally accredited by the Northwest Commission on Colleges and Universities (NWCCU). Information regarding their complaint process can be found on the NWCCU website.

If you reside outside of Oregon, you can file a complaint with the appropriate agency in your state. Linn-Benton Community College is required to provide prospective and current students with contact information for filing complaints with the appropriate agency in the state where the student resides.

 

Alaska

Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505
EED.ACPE-IA@alaska.gov  complaint request form

Arizona

Arizona State Board for Private Postsecondary Education
1400 W. Washington St.
Phoenix, AZ 85007
http://azppse.state.az.us

Arkansas

Arkansas Higher Education Coordinating Board
114 East Capitol Ave.
Little Rock, AR 72201
http://www.adhe.edu

California

California Bureau for Private Postsecondary Education
P.O. Box 980818
West Sacramento, CA 95798-0818
http://www.bppe.ca.gov/

Colorado

Department of Higher Education
1560 Broadway
Suite 1600
Denver, CO 80202
http://highered.colorado.gov

Connecticut

The Connecticut Office of Higher Education
61 Woodland St.
Hartford, CT 06105-2326
http://www.ctohe.org

Delaware

Delaware Department of Education
John G. Townsend Building
401 Federal Street
Dover, Delaware 19901
http://www.doe.k12.de.us

District of Columbia

DC Education Licensure Commission
810 First Street NE 2nd Floor
Washington, DC 20002
202-727-6436
http://osse.dc.gov/service/education-licensure-commission-elc-public-complaints

Florida

Commission for Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL. 32399-0400
http://www.fldoe.org

Georgia

Georgia Nonpublic Postsecondary Education Commission
2082 E. Exchange Place, Suite 220
Tucker, GA 30084-5334
http://www.gnpec.org

Hawaii

Department of Commerce and Consumer Affairs
120 Pauahi Street, Suite 212
New Kaiko’o Building
Hilo, Hawaii 96720
808-933-0910
http://cca.hawaii.gov/ocp/consumer-complaint/

Idaho

State Coordinator for Private Colleges & Proprietary Schools
Idaho State Board of Education
650 W. State St
P.O. Box 83720
Boise, ID 83720-0037
harv.lyter@osbe.idaho.gov
http://www.boardofed.idaho.gov

Illinois

Illinois Board of Higher Education
431 East Adams Street, 2nd Floor
Springfield, IL 62701
Complaints must be in submitted in writing :  info@ibhe.org

Indiana

Indiana Commission for Higher Education
101 West Ohio Street, Suite 550
Indianapolis, IN 46204-1984
http://www.in.gov

Iowa

Iowa College Student Aid Commission           
603 E. 12th Street FL 5th
Des Moines, IA 50319
Fax: (515-725-3402
https://www.iowacollegeaid.gov/

Kansas

Kansas Board of Regents
1000 SW Jackson, Suite 520
Topeka, KS 66612-1368
http://www.kansasregents.org

Kentucky

Kentucky Council on Postsecondary Education
1024 Capital Center Drive, Suite 320
Frankfort, KY, 40601
http://cpe.ky.gov

Louisiana

The Louisiana State Attorney General
Consumer Protection Section
P.O. Box 94005
Baton Rouge, LA 70804-9005
http://www.ag.state.la.us

Maine

Maine Department of Education
Office of Higher Education
23 State House Station
Augusta, ME 04333-0023
Harry.osgood@maine.gov

Maryland

Consumer Protection Division
Office of the Attorney General
200 Saint Paul Place
Baltimore, MD 21202
http://www.oag.state.md.us

Massachusetts

Massachusetts Department of Higher Education
One Ashburton Place, Room 1401
Boston, MA 02108
http://www.mass.edu

Michigan

Michigan Department of Licensing and Regulatory Affairs 
Bureau of Commercial Services, Licensing Division
Proprietary School Unit
PO Box 30714
Lansing, MI 48909
http://www.michigan.gov/pss

Minnesota

Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN, 55108-5227
http://www.ohe.state.mn.us

Mississippi

Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS   39211
http://www.mississippi.edu/

Missouri

Missouri Department of Higher Education
205 Jefferson St.
Jefferson City, MO 65101
http://dhe.mo.gov/

Montana

Montana Office of Consumer Protection
2215 11th Avenue
P.O. Box 200151
Helena, MT 59620-0151\
https://dojmt.gov/consumer/

Nebraska

Coordinating Commission for Postsecondary Education
140 N. 8th Street, Suite 300
Lincoln, NE 68508
https://ccpe.nebraska.gov/

Nevada

Nevada Commission on Postsecondary Education 
3663 East Sunset Road, Suite 202
Las Vegas, Nevada 89120
http://www.cpe.state.nv.us

New Hampshire

New Hampshire Department of Education
Department of Higher Education
101 Pleasant ST
Concord, NH 03301-3494
http://www.education.nh.gov

New Jersey

State of New Jersey Higher Education
20 West State Street, 4th Floor
P.O. Box 542
Trenton, NJ 08625-0542
http://www.state.nj.us

New Mexico

New Mexico Higher Education Department
2408 Galisteo St.
Santa Fe, NM 87505-2100
http://hed.state.nm.us/

New York

University of the State of New York
New York State Education Department
89 Washington Av
Albany, NY 12234
http://www.highered.nysed.gov

North Carolina

Post-Secondary Education Complaints office
Director of Licensure and Workforce Studies
University of North Carolina, General Administration
910 Raleigh Road
Chapel Hill, NC 27514
studentcomplaint@northcarolina.edu

North Dakota

Office of Attorney General
Gateway Professional Center
1050 East Interstate Av, Suite 200
Bismarck, ND 58503
http://www.ag.nd.gov/

Ohio

The Ohio Board of Regents
30 East Broad St 36th Floor
Columbus, OH 43215
http://www.ohiohighered.org

Oklahoma

Oklahoma State Regents for Higher Education
Academic Affairs Office
655 Research Parkway, Suite 200
Oklahoma City, OK 73104
http://www.okhighered.org

Oregon

Office of Degree Authorization
Oregon Student Access Commission
1500 Valley river Drive, Suite 100
Eugene, OR 97401
http://www.oregonstudentaid.gov

Pennsylvania

Pennsylvania Department of Education
Postsecondary and Adult Education
333 Market St, 12th Floor
Harrisburg, PA 17126-0333
http://www.education.pa.gov/

Rhode Island

Commissioner of Higher Education
RI Office of Higher Education
80 Washington Street, Suite 524
Providence, RI 02903
http://www.ribghe.org

South Carolina

South Carolina Commission on Higher Education
Nonpublic Postsecondary Institution Licensing
1122 Lady Street, Suite 300
Columbia, SC 29201
http://www.che.sc.gov

South Dakota

South Dakota Attorney General’s Office
1302 E Hwy 14, Suite 1
Pierre, SD 57501-8501
http://www.atg.sd.gov

Tennessee

Tennessee Higher Education Commission
Investigations Officer
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243
http://www.tn.gov

Texas

Texas Workforce Commission
101 E. 15th St. Room 226T
Austin, TX 78778-0001
http://www.twc.state.tx.us

Utah

Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, Utah 84111
http://www.consumerprotection.utah.gov

Vermont

Vermont Department of Education
120 State Street
Montpelier, VT 05620-2501
http://education.vermont.gov/

Virginia

State Council of Higher Education for Virginia 
101 N. 14th Street, 9th Floor
James Monroe Building
Richmond, VA 23219
http://www.schev.edu

Washington

Washington Student Achievement Council
P.O. Box 43430
Olympia, WA 98504-3430
http://www.wsac.wa.gov/

West Virginia

West Virginia Higher Education Policy Commission
1018 Kanawha Blvd., E. Suite 700
Charleston, WV 25301
http://www.wvhepc.edu/

Wisconsin

Education Approval Board
30 W. Mifflin Street, 9th Floor
Madison, WI 53703
http://eab.state.wi.us

Wyoming

Wyoming Department of Education
2300 Capitol Avenue
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050
http://edu.wyoming.gov